Privacy policy
Last Updated: August 17, 2026
Introduction
PlugNGrill, LLC, doing business as Turbo Grill ("Turbo Grill," "we," "our," or "us"), respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, register a product, submit a warranty claim, request customer support, sign up for marketing communications, or otherwise interact with Turbo Grill.
By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
We may collect the following categories of personal information:
Contact Information
- Name
- Email address
- Phone number
- Mailing address
Product Registration Information
- Product model number
- Product serial number
- Date of purchase
- Place of purchase
- Proof of purchase documentation
- Product photographs
- Other information submitted during product registration
Customer Support Information
- Warranty claims
- Service requests
- Product inquiries
- Communications submitted through forms, email, or support channels
- Supporting documentation and images provided by you
Website and Device Information
We may automatically collect certain information when you visit our website, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Website interactions
- Referral sources
- Cookie and tracking data
How We Use Your Information
We may use your personal information for the following purposes:
Product Registration
- Register your Turbo Grill products
- Maintain product ownership records
Warranty Administration
- Verify warranty eligibility
- Process warranty claims
- Maintain warranty and service records
Customer Support
- Respond to inquiries and support requests
- Troubleshoot product issues
- Provide technical assistance
Product Communications
- Send registration confirmations
- Provide important product updates
- Communicate safety notices or recalls
- Notify customers regarding warranty-related matters
Marketing and Advertising
If you choose to receive marketing communications, we may use your information to:
- Send promotional emails
- Share product announcements
- Provide information about new products and services
- Deliver personalized advertising through third-party advertising platforms
You may unsubscribe from marketing communications at any time.
Website Analytics and Improvement
We use website analytics to:
- Monitor website performance
- Improve user experience
- Analyze visitor behavior
- Enhance website content and functionality
Legal and Security Purposes
We may use personal information to:
- Comply with legal obligations
- Protect our business and users
- Detect fraud or misuse of our website
- Enforce our policies and terms
Cookies and Advertising Technologies
We use cookies, pixels, and similar technologies to improve website functionality and understand how visitors interact with our website.
We may work with advertising and analytics partners, including:
- Meta (Facebook and Instagram)
- TikTok
- Shopify
These partners may use cookies and similar technologies to help deliver relevant advertising and measure campaign performance.
You may adjust your browser settings to manage cookies. Disabling certain cookies may affect website functionality.
Sharing of Personal Information
We do not sell your personal information.
We may share personal information with trusted third-party service providers that help us operate our business, including:
- Shopify
- Hosting providers
- Analytics providers
- Advertising partners
- Email communication providers
- Customer support platforms
These service providers may only use information as necessary to perform services on our behalf.
We may also disclose information:
- When required by law
- To protect our legal rights
- In connection with a business transaction, merger, acquisition, or sale of assets
Third-Party Websites
Our website may contain links to third-party websites and retail partners.
We are not responsible for the content, privacy practices, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.
Data Retention
We retain personal information only for as long as reasonably necessary to:
- Maintain product registration records
- Support warranty administration
- Provide customer service
- Comply with legal obligations
- Resolve disputes and enforce our agreements
The retention period may vary depending on the type of information and applicable legal requirements.
Your Rights
Depending on your location, you may have rights regarding your personal information, including:
- Access to your personal information
- Correction of inaccurate information
- Deletion of personal information
- Data portability
- Withdrawal from marketing communications
To exercise any applicable rights, please contact us using the information below.
Children's Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.
If you believe a child has provided personal information to us, please contact us so we can remove that information.
Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information.
However, no method of transmission over the internet or electronic storage system can guarantee absolute security.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page along with a revised "Last Updated" date. Continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have questions regarding this Privacy Policy or your personal information, please contact:
PlugNGrill, LLC (d/b/a Turbo Grill)
Email: info@plugngrill.com
Address:
516 Rock Creek Drive
Princeton, TX 75407
United States